Frequently Asked Questions
Clear answers to help you make the best choice for your needs.
Common Questions
Learn More About Our Products
Are your herbal products 100% natural?
Yes, all our products are made from pure, organic herbs sourced responsibly. We ensure no artificial additives, preservatives, or chemicals for maximum effectiveness and safety.
How fast do your products show results?
Results vary, but most users notice improvements within days. Consistent use, proper dosage, and a healthy lifestyle enhance the effectiveness of our herbal formulations.
Do you offer international shipping options?
Yes, we ship worldwide with reliable carriers. Shipping costs and delivery times depend on your location and chosen shipping method at checkout.
Can I use multiple products together safely?
Most of our herbs complement each other well, but we advise reviewing ingredient interactions. Consult a professional if combining multiple supplements or medications.
Do you provide refunds or product exchanges?
Yes, we offer refunds and exchanges on unopened items within a specified timeframe. Please check our return policy for detailed terms and conditions.
Are there any side effects or risks?
Our products are generally safe, but individual reactions vary. Always check ingredients, follow recommended dosages, and consult a healthcare professional if you have pre-existing conditions.
Are your herbal products lab-tested for quality?
Absolutely! We prioritize safety and effectiveness, ensuring that all products undergo rigorous testing to meet the highest quality standards before reaching customers.
Can I take herbs with prescription medication?
Some herbs may interact with medications. Itās best to consult a healthcare provider before using herbal supplements alongside prescribed treatments for safety.
What makes Simba Herbals different from others?
We source premium African herbs, ensuring authenticity and potency. Our formulations blend tradition with modern science for superior results in natural wellness and performance enhancement.
How do I place an order online?
Simply visit our website, browse products, add items to your cart, and proceed to checkout. Secure payment options and order tracking are available.
Do you offer consultations for product selection?
Yes, we provide free consultations to guide you in choosing the best product for your needs. Contact us for expert recommendations tailored to your concerns.
How should I store herbal supplements properly?
Keep them in a cool, dry place, away from direct sunlight and moisture. Store them in airtight containers to preserve potency and freshness.
Payment & Order
Everything You Need to Know About Payments & Orders
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers. We ensure secure transactions through trusted gateways for a seamless and safe payment process for our UK and international customers.
How can I track my order status?
After placing an order, youāll receive an email with tracking information. You can easily track your shipmentās status through the provided link. Delivery times depend on your location.
Is it safe to enter my payment details?
Absolutely! We use advanced SSL encryption to secure all sensitive information. Your payment details are safe with us, and we follow strict security protocols to protect your personal data.
Do you offer international shipping?
Yes, we offer international shipping, with a focus on the UK. We strive to deliver our products globally, ensuring worldwide accessibility. Shipping rates and delivery times vary based on location.
Can I change my order after placing it?
We allow changes within one hour of placing the order. Please contact our customer service immediately with your order details to ensure prompt modifications. After that, changes may not be possible.
What should I do if my payment is declined?
If your payment is declined, double-check your payment details, including card information and sufficient funds. If issues persist, contact your bank or payment provider for further assistance with the payment process.
